Shipping Policy
At Athleisure Staples, we are dedicated to providing a seamless and reliable shopping experience. This Shipping Policy outlines the terms and conditions that govern the delivery of orders placed on our website, athleisurestaples.com. By placing an order with us, you agree to the terms set forth in this policy.
Order Processing
Once you place an order on athleisurestaples.com, our team immediately begins processing it to ensure a swift delivery. Order processing involves picking your items from our inventory, performing quality checks, and preparing your package for shipment. During periods of high demand, such as new collection launches or promotional events, processing times may be slightly extended. We appreciate your patience and understanding during these busy times.
You will receive an order confirmation email once your purchase is complete. This email serves as your receipt and confirms that we have received your order and payment.
Shipment Confirmation & Tracking
As soon as your order has been processed and handed over to our designated shipping carrier, you will receive a shipment confirmation email. This crucial notification will contain your unique tracking number and a direct link to monitor your package’s journey to your doorstep. We recommend using this tracking information to stay informed about your delivery status and to plan accordingly.
Please allow a short period for the tracking information to be updated in the carrier’s system after you receive the confirmation email.
Delivery
We strive to partner with reputable and efficient shipping carriers to deliver your Athleisure Staples apparel. Our goal is to ensure your order arrives safely and in a timely manner.
- Delivery Address: It is your responsibility to provide a complete and accurate shipping address at checkout. Please double-check your address, including apartment or suite numbers, before finalizing your order. Athleisure Staples is not responsible for orders shipped to an incorrect address provided by the customer.
- Failed Delivery Attempts: If a delivery attempt is unsuccessful, the carrier will typically leave a notice with instructions on how to reschedule delivery or pick up the package from a local facility. Please follow the carrier’s instructions to receive your order.
- Lost or Stolen Packages: While rare, packages can occasionally be lost or stolen after being marked as “delivered” by the carrier. If your tracking information shows that your package was delivered but you have not received it, we advise you to first check with neighbors or your building’s management. If the package cannot be located, please contact our customer support team, and we will work with the carrier to investigate the matter.
International Shipping
Athleisure Staples is proud to ship our products to customers around the world. When ordering from outside our home country, please be aware of the following:
- Customs, Duties, and Taxes: International shipments may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in your order total or shipping cost at checkout. We recommend contacting your local customs office to inquire about potential fees before placing your order.
- Regulations: It is the customer’s responsibility to ensure that the items ordered are permitted for import into their country.
Contact Us
If you have any questions regarding this Shipping Policy or the status of your order, please do not hesitate to contact our customer support team through the contact form on athleisurestaples.com. We are here to help and ensure your complete satisfaction.